客户满意度调查表Customer Satisfaction Questionnaire

尊敬的客户,您好!  Dear Customer,       

    为了进一步提升我们的服务,请您在百忙之中对我机构的服务进行评价,并在10个工作日内发至邮箱这个 E-mail 受所垃圾邮件程序保护,您需要启用 JavaScript 才能查看。或传真至0512-68839620转9033,您所填写的一切将是保密的。

    In order to further improve our service, Please evaluate the service in busy, and email to 这个 E-mail 受所垃圾邮件程序保护,您需要启用 JavaScript 才能查看。or fax to 0512-68839620-9033 within 10 working days. All the contents you filled are confidential.

贵公司名称:                                    

Company Name:                                

审核类型:o注册审核  o复评审核   o监督审核   审核组人员:                                

Audit type: oRegistration Assessment oRe-registration Audit oSur Audit

Audit team:                      

 

 

评分Score

Low           Middle        High

 

 

 

 

 

 

 

 

 

 

                             

 

 

 

 

 

 

 

 

 

 

 

 

 

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10

 

1.

请对我们的前期服务进行评价

Please evaluate our prophase service

 

 

 

 

 

 

 

 

 

 

 

 

  • 审核的准备事项是否提前与贵司充分沟通

Is the preparations review of audit full communication with your company in advance.

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

 

  • 市场/客服人员的服务态度

Marketer/Customer Service staff’s Service attitude

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

 

  • 市场/客服人员是否及时进行联系,并确定审核时间

Is Marketer/Customer Service staff contact and determine audit time timely

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

2.

请对我们的审核过程进行评价

Please evaluate our audit process

 

 

o

 

 

o

 

 

o

 

 

o

 

 

o

 

 

o

 

 

o

 

 

o

 

 

o

 

 

o

 

 

  • 审核计划是否及时发送

Is the audit plan send timely

 

 

 

 

 

 

 

 

 

 

 

 

  • 对质量管理标准的理解与关键点审核的把握(即是否考虑企业的实用性及合理性)

Understanding of quality management standards and grasp the key points of the audit(Whether to consider the company practicality and rationality)

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

  • 沟通技巧(审核是否以双向沟通的形式进行)

Communication Skills(Whether to review the form of two-way communication)

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

  • 工作态度(是否准时、认真、严谨、公正)

Working attitude(Punctual, serious, rigorous, fair)

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

 

  • 行为操守(是否有不合常规的要求或行为)

Conduct(Is there a irregular requirement or behavior)

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

3.

请对我们的后期服务进行评价

Please evaluate our late stage service

 

 

 

 

 

 

 

 

 

 

 

 

  • 是否及时收到票据

Is timely receipt of bill

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

 

  • 是否及时收到证书

Is timely receipt of the certificate

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

o

 

4. 其它的意见或者建议Other comments or suggestions

 

 

 

 

 

                             

 

     非常感谢您的支持和配合!Thank you for your support and cooperation!

填表人Name:                                    联系电话contact number:                        

日  期Date:                                    E-Mail:                          

Record Retention Table

 

 AESOP  #

 

AESOP Title

 

Filing Responsibility

(Choose one)

 

Storage

Location

(Choose one)

 

Naming Convention

Required Retention: AESOP 2751

Retention Authority 

13928

NSF-ISR (China) Customer Satisfaction Questionnaire

 BDM    Regional Mgr

 BUM    Sales Asst

 CRM    Pres/VP

 Lead Auditor

  Other (specify)

  IQ

 OASIS

  Drive:

ISR China ERP

 

 Document Naming Protocol

      AESOP 12632

 Other ISR China protocol

 

 

 Audit Manager

 President/VP

 

Amendment Record

 

Version #

 

Submitted Date

 

Summary of Changes

1

05/2014

Initial issue

2

01/2016

Brief summary of item #’s and “changed from” and “changed to”